Refund policy

Love it or your money back

We want you to love TRUELY. If you’re not happy with your first order, email us at info@truelycereal.com within 30 days of receiving it, with your order number, and we’ll give you a full refund. There’s no need to send anything back, opened or unopened.

Later orders

If you’re not satisfied with a later order, it can be returned within 30 days after you receive it. We’ll issue a full refund for unconsumed and partially consumed product. Email info@truelycereal.com and we’ll tell you how to send it back.

Damaged or missing items

If anything arrives damaged or is missing from your order, email us within 30 days of delivery with your order number and a photo if you can, and we’ll replace it or refund it.

Subscriptions

You can skip, pause or cancel your subscription anytime from your account before your next order is processed. Orders that have already been processed are covered by the policy above.

How refunds are paid

Refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear.